Delivery and Returns
Delivery Information & Charges
UK Delivery Charges
FREE DELIVERY ON ORDERS OVER £50
|For orders up to £49.99|
|Delivery Time||Standard Delivery||Gift Vouchers/
Single Greeting Cards
|Touring Passes & Virtual Gifts|
|3 - 5 working days||£4.95||£2.50||FREE|
International Delivery Charges
(1 - 5 items)
(6 - 10 items)
Single Greeting Cards
|Touring Passes & Virtual Gifts|
|Europe Delivery||7 - 10 working days||£15||£30||£45||£5||FREE|
|Rest of the World Delivery||7 - 10 working days||£30||£45||£60||£7.50||FREE|
UK Delivery Information
For the National Trust Online Shop the UK includes England, Scotland, Wales, Northern Ireland, Isle of Man, Jersey, Guernsey and all BFPO addresses. For deliveries to the Republic of Ireland (ROI), please check our Europe Delivery Rates. Please note we cannot deliver to PO Box numbers.
Europe Delivery Information
For the National Trust Online Shop, Europe includes Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, France, Germany, Greece, Hungary, Italy, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Republic of Ireland,, Slovenia, Spain, Sweden and Switzerland. If the country you would like to send your order to is not included in the drop down list when you enter your billing/delivery address, please call us on 0300 1232025 and we will determine whether we are able to dispatch it to you. Please note we cannot deliver to PO Box numbers.
Rest of the World Delivery Information
For the National Trust Online Shop, the Rest of the World (ROW) includes Australia, Bermuda, Brazil, British Virgin Islands, Canada, Cayman Islands, Finland, Hong Kong, Israel, Japan, Malaysia, New Zealand, Russia, Singapore, South Africa, Taiwan, Thailand, UAE, USA and Uruguay. If the country you would like to send your order to is not included in the drop down list when you enter your billing/delivery address, please call us on 0300 1232025 and we will determine whether we are able to dispatch it to you. Please note we cannot deliver to PO Box numbers.
Touring Passes & Virtual Gifts
Touring passes and virtual gifts do not incur a delivery cost.
Touring passes will be sent via email within 1 – 5 working days of placing the order.
Our Returns Policy
Our no quibble 30-day returns guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 30 days of the date you received the item, unopened (with any seals and shrink-wrap intact, clothing must have labels attached if possible) and we will issue a full refund for the price you paid for the item.
This returns policy does not affect your statutory rights.
Garden experience days are purchased for the date listed in the product details. Dates are not transferable. Refunds are at our discretion and will only be honoured if requested at least 30 days prior to the event due to its limited availability and expiration.
Distance Selling Regulations
By law, customers located in the European Union have the right to withdraw from the contract to purchase an item within fourteen working days of the day after the date the item is delivered. Simply return the item to us securely including the delivery note, your order number and your name.
To ensure the safe return of your items and the correct allocation of the items against your account at our fulfilment centre, please follow the guidelines below:
- Please include a copy of delivery note if you return any items that you have purchased from the National Trust Online Shop
- Please note, you cannot return items you purchased from the National Trust Online Shop to our Property or High Street shops.
- Please indicate why you are returning the item.
- If you no longer have the delivery note, please include a piece of paper with the name of the person who ordered the items, their email address, the order number and the reason for the return.
- Please ensure that any items to be sent back are returned securely. The National Trust cannot be held liable for returned items which do not reach us.
How Refunds Are Calculated
Items returned because they are damaged, defective or incorrect
If you are returning an item because of an error on our part or, in accordance with our returns policy, because it is damaged or defective, we will refund the delivery charges incurred in sending the item to you and pay your costs of returning it to us by refunding your return postage costs.
Items returned under the 30-day returns guarantee
If there has been no error on our part, under our returns policy we will refund only the cost of the item. We will not refund the cost of delivery or return postage.
Return a Damaged, Defective or Incorrect Item
If the item was damaged in transit
• If you take delivery of a National Trust Online Shop package and the contents have been damaged in transit, you can return the item(s) to us within 30 days of receipt for exchange.
If the item is defective
• You have the right to return a faulty item within a reasonable period of time. Please keep any warranty information that accompanies your item as this may be needed should there be a fault.
If we sent you an item you did not order (an "incorrect" item)
As soon as you find out we've sent you an incorrect item, send the incorrect item back to us and ensure you are refunded for it or a replacement is sent.
National Trust Returns
1 Apollo Rise