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Contact Us

Contact Us

If you have a question regarding your order, please email online.shop@nationaltrust.org.uk.

If you have a question regarding your order or to place an order by phone, please call 0300 123 2025.

For general enquiries about the National Trust, about membership or about one of our special places, please email enquiries@nationaltrust.org.uk or call 0844 800 1895.

For press enquiries please contact Sally Davies, PR Officer, sally.davies@nationaltrust.org.uk

Normal Opening Hours

Monday - Sunday

8am - 8pm

Christmas Opening Hours

Friday 23rd Dec

8am – 8pm

Christmas Eve

CLOSED

Christmas Day

CLOSED

Boxing Day

CLOSED

Tuesday 27th Dec

CLOSED

Wednesday 28th Dec

8am - 8pm

Thursday 29th Dec

8am - 8pm

Friday 30th Dec

8am - 8pm

New Year’s Eve

8am - 5pm

New Year’s Day

CLOSED

Monday 2nd Jan

CLOSED

Christmas Delivery Information

Our last day for Christmas delivery was Sunday 18th December. Our warehouse and call centre will be closed for Christmas between Saturday 24th Dec – Tuesday 27th December, reopening at 8am on Wednesday 28th December. We will also be closed for New Year on Sunday 1st January – Monday 2nd January, reopening at 8am on Wednesday 3rd January. We will make every effort to dispatch goods within two working days of reopening, and hope to achieve delivery to UK addresses within seven days of receipt of your order, provided the goods are in stock. However, this may vary in peak periods such as Christmas and during seasonal sale events.

Delivery information & charges: 

For all information on delivery information and charges please click here.