Terms & Conditions

Terms & Conditions

The following terms and conditions apply to all orders for the purchase of products from the National Trust's Online Shop.

These terms and conditions apply to the use of and by accessing this Website and/or placing an order you agree to accept the terms and conditions set out below.

All profits made from the sales of goods on the National Trust Online Shop are paid directly to the National Trust to support its work (registered charity number 205846). The Online Shop is operated by the National Trust's wholly owned trading subsidiary National Trust (Enterprises) Ltd, Registered Company no 1083105, Registered Office: Heelis, Kemble Drive, Swindon, SN2 2NA. When you place an order your contract with National Trust (Enterprises) Limited.

Use of

If you use the National Trust's Online Shop, you are responsible for maintaining the confidentiality of your account and password. You agree to accept responsibility for all activities that occur on your account and with your password. You should take all necessary steps to ensure that the password is kept confidential and secure.

The National Trust reserves the right to refuse access to the website, terminate accounts or remove or edit content at our discretion.

Discount code Redemption

Discount codes are not redeemable against the following items: Summerhouses & ShedsVirtual Gifts & Vouchers (including Gift Vouchers, Touring Passes and Virtual Gifts), Turtle Mats, William Morris, Beatrix Potter and Women's Jewellery.

Availability and Pricing

The supply of goods from our Online Shop is subject to availability, and it is not always possible for us to inform you at the time you place your order whether the goods you want are still available for purchase. If the item is not available and not likely to come back into stock in a reasonable time we will cancel that item from your order and you will be refunded the cost of it.

While every attempt is made to ensure the prices shown on our website are accurate, there may be occasions when the prices shown are incorrect. When this information comes to light in the course of processing a customer order we will contact you with the correct price so you can inform us whether you wish to proceed with the order.

Our Contract with you

When you place an order to purchase a product from the National Trust's Online Shop, we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we send e-mail confirmation to you that we've dispatched that product to you (the "Dispatch Confirmation E-mail"). That acceptance will be complete at the time we send the Dispatch Confirmation E-mail to you. Any products on the same order which we have not confirmed in a Dispatch Confirmation E-mail to have been dispatched do not form part of that contract.


The contents of this site are the property of The National Trust (Enterprises) Limited, and are protected by the UK and international copyright laws. These contents include but are not limited to the following: website design, graphics, text, visual clips, audio clips, logos and button icons, including the selection and arrangement thereof.

Permission is granted to electronically copy and to print the content in hard copy for the purpose of placing an order. Any other use of this website, without the prior permission of The National Trust (Enterprises) Limited, is strictly prohibited. The following are therefore expressly forbidden unless written consent has been given: reproduction for any other purpose than those referred to above, modification, distribution, transmission, broadcast republication, downloading or uploading of any part of this website.

Intellectual Property

Our website and the intellectual property rights in the site and the content on it are owned by or licensed to us.
In the event that you own intellectual property that appears on our website without your written consent please notify us.
You may view, print, download or store temporarily extracts from the website for your own personal reference or for the purpose of applying to us to access or use the products and services featured on the website. No other use (including, without limitation, the alteration, deletion, utilisation or extraction) of the content and materials featured on the webite is permitted without our written permission. Otherwise than as provided, the website cannot, whether in whole or as to any part, be copied, reproduced, distributed or transmitted in any medium (including, without limitation, by the internet) without our written permission.
Where downloads of third party software are made available on the website, they are owned by the third party licensor in question, and will be subject to any terms and conditions applied by the relevant third party.
The website may contain proprietary notices (such as moral rights and trade mark notices) and copyright information, the terms of which must be observed.

Events beyond our control

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.

Compliance with laws

The website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the website and any transactions conducted on or through the Website.

Contact Us

You can contact our customer support team if you have any questions about your order or about placing an order at our Online Shop by email at

Law and Jurisdiction

Your agreement with us is subject to English and Welsh law and jurisdiction.