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Contact Us

Contact Us

f you have a question regarding your order you can contact our online shop order fulfilment team by email or by phone.  The email address is online.shop@nationaltrust.org.uk  This email address is for enquiries about the online shop only.  The phone number for online shop enquiries only is 0300 1232025.  Our lines are open Monday to Friday, 8am to 8pm.

If you have a general enquiry about the National Trust - about Membership or about one of our special places -  please contact enquiries@nationaltrust.org.uk or by phone on 0844 800 1895.

For press enquiries please contact Sally Davies, PR Officer, Sally.davies@nationaltrust.org.uk

Delivery information & charges: 

Delivery Service

Delivery time

Standard delivery

Gift vouchers

Heavy, bulky or large item deliveries

Touring passes & virtual gifts

UK Delivery

3-5 working days

Free UK Delivery on orders over £50

£4.95

£2.50

If order less than £50 - £14.95***

Free - touring passes are emailed

Europe Delivery

7-10 working days

£15*

£5

£30***

Free - touring passes are emailed

Rest of the World Delivery

7-10 working days

£30**

£7.50

£45***

Free - touring passes are emailed

For information on delivery information and charges please click here.